Email: training@enjoconsultants.co.za

Telephone: 0126671985

Cell:0846200437

Customer Queries and Complaints

Non-accredited Workshop – Customer Queries and Complaints

Non-accredited Workshop – Customer Queries and Complainmts

Course Outline

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Understanding Customer Queries and Complaints and Resolve them According to Company Policy and Procedure

  • The Steps to Take when Dealing with Customer Queries and Complaints
  • Resolving Customer Complaints

Interact with Internal/External Resources and Authorise Escalated Transactions

  • Interact with Internal and External Resources
  • Escalating a Complaint and Obtaining Authorisation s

 

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