Email: training@enjoconsultants.co.za : Cell: 0846200437 / Land Line 0126671985

Non-accredited Workshop – Customer Queries and Complaints

Course Outline

Understanding Customer Queries and Complaints and Resolve them According to Company Policy and Procedure

  • The Steps to Take when Dealing with Customer Queries and Complaints
  • Resolving Customer Complaints

Interact with Internal/External Resources and Authorise Escalated Transactions

  • Interact with Internal and External Resources
  • Escalating a Complaint and Obtaining Authorisation s

 

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Customer Queries and Complaints Contact Form