Email: training@enjoconsultants.co.za : Cell: 0846200437 / Land Line 0126671985

Non-accredited Workshop – Business Writing Skills 

Course Outline

Use of Appropriate Language in Written Correspondence

  • The 7 C’s of Effective Communication
  • How to Identify Inappropriate Language
  • Simplifying
  • Three Stages of Writing
  •  Spelling

Drafting Business Letters and E-Mails

  • Beginning the Letter
  • Composing the Body of the Letter
  • Finalise the Letter

Handling Enquiries and Providing Factual Feedback

  • What Customers Want
  • Personal Interaction with Customers
  • External Enquiries, Requests and Complaints
  • Behavioural Styles of Customers
  • Never Take Complaints Personally
  • Long Term Customer Service and Maintenance after Solving Problems

 

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Business Writing Skills Contact Form