Non-accredited Workshop
Business Writing Skills
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Use of Appropriate Language in Written Correspondence
- The 7 C’s of Effective Communication
- How to Identify Inappropriate Language
- Simplifying
- Three Stages of Writing
- Spelling
Drafting Business Letters and E-Mails
- Beginning the Letter
- Composing the Body of the Letter
- Finalise the Letter
Handling Enquiries and Providing Factual Feedback
- What Customers Want
- Personal Interaction with Customers
- External Enquiries, Requests and Complaints
- Behavioural Styles of Customers
- Never Take Complaints Personally
- Long Term Customer Service and Maintenance after Solving Problems