Non-accredited Workshop
Emotional Intelligence
Course Outline
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Introduction to Emotional Intelligence
- What is Emotional Intelligence?
- Importance of Emotional Intelligence in the Workplace
- Key Components of Emotional Intelligence (Self-awareness, Self-regulation, Motivation, Empathy, Social Skills)
Understanding Self
- Self-Awareness: Recognizing Emotions and Triggers
- Self-Regulation: Managing Emotions Effectively
- Practical Strategies for Self-Management
Recognizing and Managing Emotions in Others
- Empathy and Social Awareness
- Enhancing Interpersonal Relationships
- Techniques for Effective Communication
Applying Emotional Intelligence in the Workplace
- Leadership and Emotional Intelligence
- Conflict Resolution and Decision Making
- Emotional Intelligence in Team Dynamics
Practical Applications and Implementation
- Role-plays and Simulations
- Action Planning: Applying Emotional Intelligence in Specific Workplace Scenarios
- Resources and Tools for Continuous Development