Course Outline

Introduction to Emotional Intelligence

• What is Emotional Intelligence?
• Importance of Emotional Intelligence in the Workplace
• Key Components of Emotional Intelligence (Self-awareness, Self-regulation, Motivation, Empathy, Social Skills)

Understanding Self

• Self-Awareness: Recognizing Emotions and Triggers
• Self-Regulation: Managing Emotions Effectively
• Practical Strategies for Self-Management

Recognizing and Managing Emotions in Others

• Empathy and Social Awareness
• Enhancing Interpersonal Relationships
• Techniques for Effective Communication

Applying Emotional Intelligence in the Workplace

• Leadership and Emotional Intelligence
• Conflict Resolution and Decision Making
• Emotional Intelligence in Team Dynamics

Practical Applications and Implementation

• Role-plays and Simulations
• Action Planning: Applying Emotional Intelligence in Specific Workplace Scenarios
• Resources and Tools for Continuous Development

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