This qualification is developed to establish the South African Contact Centre industry as a service provider of choice within a highly competitive international market. The Contact Centre Management Group (CCMG), as the South African professional association for both Contact Centre Managers and Supervisors, has actively participated as recognised industry experts in the development of this qualification. The CCMG is nationally recognised for their role in the Contact Centre industry and represents all the major role players.

Contact centre managers work for companies that operate inbound or outbound contact centres, as well as for companies that outsource and use teleservices. This qualification will be beneficial to those who are currently working in operational roles as well as those who want to work in the contact centre sector. It acknowledges the necessity of offering operators who join the sector opportunity for progressive learning. This guarantees that students acquire the skills necessary to advance to operational control-related skills and contact centre management-level employment prospects.

Computer technicians can work for computer software or hardware companies, assisting customers with products. More generally, computer technicians can work in a company’s IT department, providing computer support to employees. These technicians are responsible for maintaining the company’s network and equipment. Duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software. They can also recommend computer products or equipment to improve productivity.

Upon completion students, will have the knowledge and skill to start their own business to repair, upgrade, install, and maintain computer systems.

Students will have basic knowledge and skills to work on different kinds of operations and application software.  Students would have to keep abreast with current technological developments through affiliation with professional bodies or associations.

This is an entry-level qualification to provide the students with an opportunity to progress into the following career paths: Computer Database Assistant, Software Developer, Computer/Network Support Technician, System Administrator, Project Manager and others related occupations.