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SAQA 101408: Occ Cert: Computer Technician

Qualification 101408 Occupational Certificate: Computer Technician

NQF: 5

Entry Requirements:

NQF level 4

Credits: 282

Accreditation: QCTO

Duration: 2 Years

Qualification: 101408

Qualification description

The qualification prepares students to become competent computer technicians with an understanding of computer hardware and software troubleshooting computer repairs.  Computer technicians provide assistance to computer users by answering questions, resolving technical problems and maintaining a company’s network, software and computer equipment.

Computer technicians can work for computer software or hardware companies, assisting customers with products. More generally, computer technicians can work in a company’s IT department, providing computer support to employees. These technicians are responsible for maintaining the company’s network and equipment. Duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software. They can also recommend computer products or equipment to improve productivity.

Upon completion students, will have the knowledge and skill to start their own business to repair, upgrade, install, and maintain computer systems.

Students will have basic knowledge and skills to work on different kinds of operations and application software.  Students would have to keep abreast with current technological developments through affiliation with professional bodies or associations.

This is an entry-level qualification to provide the students with an opportunity to progress into the following career paths: Computer Database Assistant, Software Developer, Computer/Network Support Technician, System Administrator, Project Manager and others related occupations.

Detailed Information

Whi is this training for?

Companies
  • Companies wishing to upskill staff.
  • Companies wishing to optimise their SDL refunds.
  • Companies wishing to maximise their BEE points through learnerships.
  • Learnership Registration No: 32 Q 320320 17 282 5

Those seeking a formal, accredited qualification as a Computer Technician to enable them to follow a career as:
  • Application Support Specialist
  • Computer Technician
  • Customer Support Engineer
  • Desktop Support Engineer
  • Desktop Support Technician
  • Helpdesk Technician
  • Information Technology (IT) Support Specialist
  • Support Engineer, Information Technology
  • Individuals who wish to improve their skills set and employability.

Exit Level Outcomes

  • Identify the potential green technologies, processes and procedures to create a sustainable computer environment to reduce e-waste in an organisation.
  • Set up a desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications.
  • Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards.
  • Analyse and resolve hardware/software problems such as operational discrepancies to optimise performance of the desktop/laptop systems.
  • Apply knowledge of principles and practices in order to identify and solve problems arising in the course of their work.
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