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Facilitate the Resolution of Employee Grievances

Facilitate the Resolution of Employee Grievances

Facilitate the Resolution of Employee Grievances

1 Day Workshop


The timeous and effective way to facilitate the resolution of employee grievances promotes a productive and efficient work environment. This also encourages positive interactions between management and the workforce. Unresolved grievances result in loss of productivity and income. Grievances may lead to costly litigation. This workshop will equip those involved in facilitating the resolution of employee grievances.


Detailed Information

The following areas will be addressed:

  • Development of structures and procedures to resolve employee grievances.
  • Implement structures and procedures to resolve employee grievances within the parameters of legal requirements.
  • Monitor the application of the grievance procedures and adjust when required.
  • Evaluate, analyse and address grievance patterns.

Who should attend this workshop?

  • HR Managers
  • Managers
  • Second Level Managers
  • Heads of Department
  • Section Heads
  • Divisional Heads
  • Shop Stewards
  • Union Members and Representatives
  • Those who need to have knowledge and understanding of labour and employee relations.
  • Those who have staff members reporting to them.
  • Supervisors

What are the benefits?
For the Individual

  • This workshop will equip you with knowledge and skills in facilitating the resolution of employee grievances.
  • Improves employability.
  • Improves productivity.
  • Handle grievances correctly.
  • Identify grievance patterns.

For the Company

  • Improved BEE scorecard.
  • Informed Managers and HR Department.
  • A formal grievance procedure reduces discontent in the workforce.
  • Mediation of grievances by means of a formal process improves labour and employee relations.
  • Timeous resolution of employee grievances.
  • Prevention of escalation of grievances.

What does the ENJO Consultants Facilitate the Resolution of Employee Grievances workshop entail?

  • The programme entails a 1‐day interactive workshop.
  • An attendance certificate will be awarded to those who complete this workshop.

What is included in this workshop?

  • The workshop is facilitated by a subject matter expert.
  • Attendance Certificate.
  • Manual containing full workshop notes.

How do I book for this workshop?

  • Those wishing to attend this workshop at ENJO Consultants can book for the various workshops according to the workshop schedule.
  • Workshop dates can be mutually agreed upon for groups/corporates at the client site or at ENJO Consultants

What are ENJO Consultants’ Credentials
ENJO Consultants are accredited with the following bodies:

  • The South African Board for People Practices (SABPP) to offer this qualification.
    Accreditation Number: 58116L125EC.
  • The Education, Training and Development Practices Sector Education and Training Authority (ETDP SETA).
    Accreditation Number: ETDP10602.
  • Media, Information & Communication Technologies Sector Education & Training Authority (MICT SETA)
  • Accreditation Number: ACC/2015/07/0048

ENJO Consultants has established itself as a reputable targeted training solutions provider amongst various corporates and ETQAs.

  • ENJO Consultants are also registered with SACE for a variety of training programmes.

Where will the workshops take place?

  • ENJO Consultants: Company and Individual Bookings – workshops takes place according to scheduled dates.
  • ENJO Consultants: Group Bookings – workshops can be scheduled for groups at ENJO Consultants on dates mutually agreed upon with the client.
  • Other/Client Site: Workshops can be presented at various training venues or at the client site depending on numbers and suitability of the venue.

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