Detailed Information

The following areas will be addressed:

• Development of structures and procedures to resolve employee grievances.
• Implement structures and procedures to resolve employee grievances within the parameters of legal requirements.
• Monitor the application of the grievance procedures and adjust when required.
• Evaluate, analyse and address grievance patterns.

Who should attend this workshop?

• HR Managers
• Managers
• Second Level Managers
• Heads of Department
• Section Heads
• Divisional Heads
• Shop Stewards
• Union Members and Representatives
• Those who need to have knowledge and understanding of labour and employee relations.
• Those who have staff members reporting to them.
• Supervisors

What are the benefits?
For the Individual

• This workshop will equip you with knowledge and skills in facilitating the resolution of employee grievances.
• Improves employability.
• Improves productivity.
• Handle grievances correctly.
• Identify grievance patterns.

For the Company

• Improved BEE scorecard.
• Informed Managers and HR Department.
• A formal grievance procedure reduces discontent in the workforce.
• Mediation of grievances by means of a formal process improves labour and employee relations.
• Timeous resolution of employee grievances.
• Prevention of escalation of grievances.

What does the ENJO Consultants Facilitate the Resolution of Employee Grievances workshop entail?

• The programme entails a 1‐day interactive workshop.
• An attendance certificate will be awarded to those who complete this workshop.

What is included in this workshop?

• The workshop is facilitated by a subject matter expert.
• Attendance Certificate.
• Manual containing full workshop notes.

How do I book for this workshop?

• Those wishing to attend this workshop at ENJO Consultants can book for the various workshops according to the workshop schedule.
• Workshop dates can be mutually agreed upon for groups/corporates at the client site or at ENJO Consultants

What are ENJO Consultants’ Credentials
ENJO Consultants are accredited with the following bodies:

• The South African Board for People Practices (SABPP) to offer this qualification.
  Accreditation Number: 58116L125EC.
• The Education, Training and Development Practices Sector Education and Training Authority (ETDP SETA).
  Accreditation Number: ETDP10602.
• Media, Information & Communication Technologies Sector Education & Training Authority (MICT SETA)
• Accreditation Number: ACC/2015/07/0048

ENJO Consultants has established itself as a reputable targeted training solutions provider amongst various corporates and ETQAs.

• ENJO Consultants are also registered with SACE for a variety of training programmes.

Where will the workshops take place?

• ENJO Consultants: Company and Individual Bookings – workshops takes place according to scheduled dates.
• ENJO Consultants: Group Bookings – workshops can be scheduled for groups at ENJO Consultants on dates mutually agreed upon with the client.
• Other/Client Site: Workshops can be presented at various training venues or at the client site depending on numbers and suitability of the venue.