Detailed Information

The following areas will be addressed:

• Development of structures and procedures to resolve employee grievances.

• Implement structures and procedures to resolve employee grievances within the parameters of legal requirements.

• Monitor the application of the grievance procedures and adjust when required.

• Evaluate, analyse and address grievance patterns.

Who should attend this workshop?

• HR Managers

• Managers

• Second Level Managers

• Heads of Department

• Section Heads

• Divisional Heads

• Shop Stewards

• Union Members and Representatives

• Those who need to have knowledge and understanding of labour and employee relations.

• Those who have staff members reporting to them.

• Supervisors

What are the benefits?
For the Individual

• This workshop will equip you with knowledge and skills in facilitating the resolution of employee grievances.

• Improves employability.

• Improves productivity.

• Handle grievances correctly.

• Identify grievance patterns.

For the Company

• Improved BEE scorecard.

• Informed Managers and HR Department.

• A formal grievance procedure reduces discontent in the workforce.

• Mediation of grievances by means of a formal process improves labour and employee relations.

• resolution of employee grievances.

• Prevention of escalation of grievances.

What does the ENJO Consultants Facilitate the Resolution of Employee Grievances workshop entail?

• The programme entails a 1‐day interactive workshop.

• An attendance certificate will be awarded to those who complete this workshop.

What is included in this workshop?

• The workshop is facilitated by a subject matter expert.

• Attendance Certificate.

• Manual containing full workshop notes.

How do I book for this workshop?

• Those wishing to attend this workshop at ENJO Consultants can book for the various workshops according to the workshop schedule.

• Workshop dates can be mutually agreed upon for groups/corporates at the client site or at ENJO Consultants

What are ENJO Consultants’ Credentials
ENJO Consultants are accredited with the following bodies:

• The South African Board for People Practices (SABPP) to offer this qualification.
  Accreditation Number: 58116L125EC.

• The Education, Training and Development Practices Sector Education and Training Authority (ETDP SETA).
  Accreditation Number: ETDP10602.

• Media, Information & Communication Technologies Sector Education & Training Authority (MICT SETA)

• Accreditation Number: ACC/2015/07/0048

ENJO Consultants has established itself as a reputable targeted training solutions provider amongst various corporates and ETQAs.

• ENJO Consultants are also registered with SACE for a variety of training programmes.

Where will the workshops take place?

• ENJO Consultants: Company and Individual Bookings – workshops takes place according to scheduled dates.

• ENJO Consultants: Group Bookings – workshops can be scheduled for groups at ENJO Consultants on dates mutually agreed upon with the client.

• Other/Client Site: Workshops can be presented at various training venues or at the client site depending on numbers and suitability of the venue.