Microsoft Outlook (Emails)

Unit Standards

114984: Manage electronic mail in a business environment. NQF Level 3,  2 Credits
116935: Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application NQF Level 2;  2 Credits
116945: Use electronic mail to send and receive messages NQF Level 2;  2 Credits
258897; Apply electronic messaging and calendar application NQF Level 2;  2 Credits

NQF Level:2/3, 8 Credits

Duration: 2 Days

Media, Information and Communication Technologies Sector Education and Training Authority (MICT SETA)

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Detailed Information

Frequently Asked Questions


This MICT SETA accredited Microsoft Outlook / Emails Training Programme is ideal for those who wish to learn the basic skills and gain a formal qualification in utilising Microsoft Outlook.

Knowledge and skill will be gained in the following areas:

  • Concepts and Terms of Electronic Mail
  • Create and Receive Mails
  • Receive and Respond to E-mails
  • Printing E-Mails
  • Working with multiple E-Mails
  • Adjust Settings to Customise the View and Preferences and settings of the Email application
  • Manage E-Mails
  • Use the Address Book Facilities of an Electronic Mail Application
  • Create and use appointment and events
  • Legal, Ethical and Organisational Issues Related to E-mail

Who should attend the training?

  • Those who want to obtain a formal qualification Microsoft Outlook.
  • Those who wish to increase the level of skill in MS Outlook in the workplace or setting where this knowledge is required.
  • Those working towards SAQA Qualification 61591, National Certificate: Information Technology: End User Computing.  NQF Level 3, 130 Credits
  • Corporate clients and individuals are welcome.

What does the Programme entail?

  • A 2‐day practical interactive training programme which is presented by a qualified and experienced facilitator.
  • Portfolio of Evidence (PoE) building in class.

What is a Portfolio of Evidence (PoE)?

  • As the name implies, the Portfolio of Evidence contains different types of evidence for different purposes.
  • The Portfolio of Evidence contains various questions and activities which are completed by the learner.
  • The Portfolio of Evidence contains evidence of the learner’s ability to apply the newly acquired knowledge and skills in the workplace.
  • All questions in the Portfolio of Evidence are covered in the Learner Guide.

Does one need to write exams?

No, one does not need to write exams, the Portfolio of Evidence will be assessed to determine competence.

Assessment, Verification and Certification

  • The Portfolio of Evidence will be assessed by a registered assessor.
  • During assessment the assessor measures the evidence the learner submitted against the outcomes and criteria of the unit standard/qualification; compiles a report and if needed, contacts the learner for additional evidence.
  • When the learner is declared competent, the assessor will forward the assessment report to the learner.
  • The Portfolio of Evidence will be submitted to the ENJO Moderator for moderation.
  • On successful completion, ENJO Consultants will upload the learner’s results onto the ETDP database.
  • Results need to be verified by the SETA before the Statement of Results (SoR) and Certificate are issued.
  • The ETDP SETA will capture the learner’s results on the National Learner Record Database (NLRD).
  • ETDP SETA will issue a Statement of Results (SoR) that will reflect the credits earned.
  • ENJO Consultants will then forward the certificate and Statement of Results to the client/learner.

What qualification does this programme link to?

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