Conflict Management Skills Programme
The purpose of this accredited skills programme is to identify and manage the
resolution of conflict between persons or parties in the workplace.
NQF: 5
Entry Requirements:NQF Level 4
Credits: 36
Entry Requirements:
Credits: 36
Accreditation: QCTO
Skills Programme: 210409
Detailed Information
Who Should Attend the Training?
- Identify and describe the main sources of conflict.
- Distinguish types of conflicts.
- Apply appropriate strategies to manage conflict.
- Resolve conflict using appropriate techniques in the workplace.
- Develop and implement follow up plans.
- Compile conflict resolution reports.
Components Covered
Knowledge Component
242401001-KM-05: Assessment Principles and Practices. NQF Level 5, 4 Credits
- KM-05-KT01: Assessment Practices, Methods and Concepts.
- KM-05-KT02: Evidence Collection and Recording Concepts and Principles.
- KM-05-KT03: Evidence Evaluation Concepts and Principles.
- KM-05-KT04: Assessment Administration and Regulatory Practices.
Application Component
242401001-PM-06 Plan and Conduct the Assessment of Learner Competencies. NQF Level 5, 8 Credits
- PM-06-PS03: Report and Record Assessments.
- PM-06-PS04: Review Assessments.
242401001-W-06 – Conduct Assessments of Learner Competence. NQF Level 5, 8 Credits
- WM-06-WE01: Plan for and Conduct an Assessment of Three Candidates Under the Guidance of a Subject Matter Expert.
Exit Level Outcomes (ELO) and Associated Assessment Criteria (AAC)
- Identify and describe the main sources of conflict.
- Analyse and evaluate conflict submission by affected parties.
- Distinguish types of conflicts.
- Apply appropriate strategies to manage conflict.
- Resolve conflict using appropriate techniques in the workplace.
- Develop and implement follow up plans.
- Compile conflict resolution reports.
- Communicate effectively with an employer and employees with regard to conflict issues.